{"id":21970,"date":"2014-12-04T12:12:07","date_gmt":"2014-12-04T11:12:07","guid":{"rendered":"https:\/\/coreit.se\/okategoriserad\/100000-cases-in-helpit"},"modified":"2026-03-26T07:27:36","modified_gmt":"2026-03-26T06:27:36","slug":"100000-cases-in-helpit","status":"publish","type":"post","link":"https:\/\/coreit.se\/en\/novelty\/100000-cases-in-helpit","title":{"rendered":"100,000 cases in HelpIT"},"content":{"rendered":"\n<h3>HelpIT is a case management system that, together with CoreIT&#8217;s Service Desk function, helps customers with general IT support, IT orders, support and follow-up of cases.<\/h3>\n<h2>HelpIT cake<\/h2>\nToday, HelpIT passed 100,000 service requests, which is worth celebrating with cake!\n\nHelpIT is used by CoreIT&#8217;s service desk, but also as a service where, for example, the companies&#8217; own IT departments use HelpIT for their cases, which are resolved internally or escalated when the need for consulting services is needed. \n\nIn addition to problem and incident management, a large part of the cases are changes, projects and planned activities in the IT systems, which are monitored and organized with the help of HelpIT.\n\n&nbsp;\n\nIf you are interested in help and support for your IT environment, read more about CoreIT&#8217;s support services <a href=\"https:\/\/www.coreit.se\/supporttjanster\">here<\/a> or contact Jim R\u00f6nnlund, tel 0660-729&nbsp;\n29, <a href=\"mailto:jim.ronnlund@coreit.se\">jim.ronnlund@coreit.se<\/a>\n","protected":false},"excerpt":{"rendered":"<p>HelpIT is a case management system that, together with CoreIT&#8217;s Service Desk function, helps customers with general IT support, IT orders, support and follow-up of cases. HelpIT cake Today, HelpIT passed 100,000 service requests, which is worth celebrating with cake! HelpIT is used by CoreIT&#8217;s service desk, but also as a service where, for example, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":21976,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[169],"tags":[],"class_list":["post-21970","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novelty"],"acf":[],"_links":{"self":[{"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/posts\/21970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/comments?post=21970"}],"version-history":[{"count":0,"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/posts\/21970\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/media\/21976"}],"wp:attachment":[{"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/media?parent=21970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/categories?post=21970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/tags?post=21970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}