{"id":15706,"date":"2026-03-03T13:46:55","date_gmt":"2026-03-03T12:46:55","guid":{"rendered":"https:\/\/coreit.se\/okategoriserad\/the-world-around-us-is-changing-how-the-service-desk-can-ensure-who-you-help"},"modified":"2026-04-01T15:05:56","modified_gmt":"2026-04-01T13:05:56","slug":"the-world-around-us-is-changing-how-the-service-desk-can-ensure-who-you-help","status":"publish","type":"post","link":"https:\/\/coreit.se\/en\/novelty\/the-world-around-us-is-changing-how-the-service-desk-can-ensure-who-you-help","title":{"rendered":"The world around us is changing – How the Service Desk can ensure who you help!"},"content":{"rendered":"\t\t
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Webinar with Peter Robson Bohm, IDkollen<\/p>\n

When a customer calls in, how do we know it’s the right person?<\/h2>\n

How can we be sure that we are not disclosing sensitive information to the wrong recipients?<\/p>\n

How should a Service Desk act in the (new) political environment?<\/p>\n

All this and much more will be answered on March 25 at 10.00. Then we invite IDkollen’s Commercial Manager Peter Robson Bohm to an exciting webinar focusing on customer experience in combination with security and customer safety. <\/p>\n

Peter will tell the story of how a fraud gave them the idea to start IDkollen and how 300+ companies in Sweden have implemented their solutions for identification with BankID via phone, live chat and other digital channels.<\/p>\n

With IDkollen as a new partner, we can remove the uncertainty, whether it’s about support, passwords, subscription issues or other security-related tasks.<\/strong><\/p>\n

This provides peace of mind for all involved while keeping fraudsters at bay.<\/p>\n

More information<\/h3>\n

Date:<\/strong> Wednesday, March 25
Time:<\/strong> 10.00<\/p>\n

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