{"id":18934,"date":"2026-03-05T16:34:41","date_gmt":"2026-03-05T15:34:41","guid":{"rendered":"https:\/\/coreit.se\/support"},"modified":"2026-04-01T11:26:18","modified_gmt":"2026-04-01T09:26:18","slug":"support","status":"publish","type":"page","link":"https:\/\/coreit.se\/en\/support","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18934\" class=\"elementor elementor-18934 elementor-2799\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af5db32 wm-section wm-section-first e-flex e-con-boxed e-con e-parent\" data-id=\"af5db32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-418c5fa elementor-widget elementor-widget-text-editor\" data-id=\"418c5fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tSupport\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9ec442 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e9ec442\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Create your support case<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71651e9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"71651e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIf you are an existing customer with access to our case management system, please create a support case here\ndirectly in HelpIT\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72e97b7 service-more elementor-align-center elementor-widget elementor-widget-button\" data-id=\"72e97b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/helpit.coreit.se\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Create a support ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-601f583 wm-section  e-flex e-con-boxed e-con e-parent\" data-id=\"601f583\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a3dfdb5 e-con-full e-flex e-con e-child\" data-id=\"a3dfdb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29859bd elementor-widget elementor-widget-text-editor\" data-id=\"29859bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Use our support portal<\/h2><p>Do you need our help through remote control? Contact the Service desk to access our support portal. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9696e elementor-widget elementor-widget-html\" data-id=\"6f9696e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<form action=\"https:\/\/support.coreit.se\/api\/start_session\" method=\"get\">\r\n  Enter <strong>the session key<\/strong> to start a remote session:  <input type=\"text\" name=\"short_key\">\r\n\t\t<input type=\"submit\" value=\"Send and download RemoteSupport\">\r\n<\/form>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-633fe8c e-con-full e-flex e-con e-child\" data-id=\"633fe8c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6635303 elementor-widget elementor-widget-video\" data-id=\"6635303\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/coreit.se\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/4_WEBB.jpg&quot;,&quot;id&quot;:18943,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/coreit.se\/wp-content\/uploads\/2026\/03\/Remote-1.mp4\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" style=\"background-image: url(https:\/\/coreit.se\/wp-content\/uploads\/2026\/03\/4_WEBB.jpg);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-play\" role=\"button\" aria-label=\"Play Video\" tabindex=\"0\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-play\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M838 162C746 71 633 25 500 25 371 25 258 71 163 162 71 254 25 367 25 500 25 633 71 746 163 837 254 929 367 979 500 979 633 979 746 933 838 837 929 746 975 633 975 500 975 367 929 254 838 162M808 192C892 279 933 379 933 500 933 621 892 725 808 808 725 892 621 938 500 938 379 938 279 896 196 808 113 725 67 621 67 500 67 379 108 279 196 192 279 108 383 62 500 62 621 62 721 108 808 192M438 392V642L642 517 438 392Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a5b69f wm-section wm-section-last e-flex e-con-boxed e-con e-parent\" data-id=\"2a5b69f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a6c65e elementor-widget elementor-widget-text-editor\" data-id=\"9a6c65e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Contact IT support<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd825f0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"bd825f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What if my company is interested in buying Service Desk services?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddbcebe elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ddbcebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are interested in the Service Desk &amp; Support service, read more or contact us and we will help you get started.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9db9a4 e-con-full e-flex e-con e-child\" data-id=\"a9db9a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1a4890 service-more elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a1a4890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/coreit.se\/en\/services\/digital-workplace-user-centric-it\/service-desk-support\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more about Service Desk &amp; Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-223edeb service-more elementor-align-center elementor-widget elementor-widget-button\" data-id=\"223edeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/coreit.se\/en\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us for more information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Create your support case If you are an existing customer with access to our case management system, please create a support case here directly in HelpIT Create a support ticket Use our support portal Do you need our help through remote control? Contact the Service desk to access our support portal. Enter the session [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":200,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18934","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/pages\/18934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/comments?post=18934"}],"version-history":[{"count":0,"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/pages\/18934\/revisions"}],"wp:attachment":[{"href":"https:\/\/coreit.se\/en\/wp-json\/wp\/v2\/media?parent=18934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}