Estimated downtime: Remediated
CoreIT: Most things should now work normally, but there is still some recovery work to be done before all disruptions are resolved. You may experience minor disruptions during the day.
The error was caused by a central router at Tele2 that failed.
Wednesday 02:51 We have received a clear report from Tele2. They announce that the error in the Internet communication is fixed, and that the connection is stable again.
Wednesday 01:03 Communications have started working again. We see in the monitoring that services are starting to start up because.
Tuesday 16:00 Tele2 has given feedback. Troubleshooting is still ongoing.They are waiting for further delivery of communication equipment. CoreIT communication team continues to manually transfer services to Telia, they are working in shifts tonight. Our estimate is that the Tele2 connection will not be back until 07:00 tomorrow morning.
Tuesday 15:00 Tele2 is still working on the problem. It is an extensive disruption throughout Västernorrland. Services at another ISP Telenor are also affected.
An estimate of the action time is at 17:00
Tuesday 13:30 Tele2 is still working on the problem. No new estimated completion time
Tuesday 12:00 Tele2 still working on the problem.No new estimated completion time
Tuesday 10:57 Outgoing email through hosted exchange is transferred to another internet line and works.
Tuesday 09:20 Telia Lina upgraded to 500Mbps now, still manual move of functions from Tele2 to Telia
Tuesday 09:01 Continued work on lifting over to Telia Lina, Telia reconnected, working on upgrading to 500Mbps now
Tuesday 08:36 Tele2, Feedback and announced that new info will be out at 12.00.
However, not that it is ready then. Emergency upgrade order of Telia Lina
Tuesday 07:00 Tele2 has not managed to solve the problem. It is a communication card that needs replacing. New card is on the way.Tele2 can not answer how long it takes.A rough guess from our side is that the Tele2 link will be down until lunch. Some functions we lift over to another line. Some functions will be slow as the bandwidth is not as normal.
Monday night CoreIT communication technicians continue to manually move services to Telia Lina, it is a complex process and takes time
Monday 20:40 Tele2 announces that they have no estimated time for action.
Monday 17:57 Connection down, whereupon a fault report was made to Tele2 at 18:00.
(The situation right now is that Tele2 has sent out technicians to troubleshoot their faulty equipment and our entire communications team is working on moving possible connections to working links)
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We are still experiencing issues with our communications link from our ISP Tele2.
The incident occurred around 17:57 and a ticket was created with our ISP at 18:00.
The current situation is that the ISP has sent out technicians to troubleshoot their equipment and our entire communications team is working to move affected connections over to functioning links.
20:40 Tele2 informed us that they have no estimated time for solving this issue.
07:00 Tele2 has not been able to solve the problem. They are going to change a communication card. the new one is on its way.Tele2 can’t estimate how long time it takes. We guess that it can take until 12:00 , Some functions can we move over to other lines. Some functions will go slower when the bandwidth is not normal.
09:20 There still is problems with Tele2 internetline. We Have updated the Telia Internet line and are moving services and functions to that line. Some functions will go slower when the bandwidth is not normal.
10:57 Outgoing e-mails through hosted exchange is rerouted and are working.
12:00 Tele2 is still working on the issue and they don’t have any new estimated finish time
13:30 Tele2 is still working on the issue and they don’t have any new estimated finish time< br />
15:00 Tele2 is still working on the issue and it has big effect in the whole county of Västernorrland. Estimated finish time is 17:00. Another ISP Telenor has also big problem with their networks.
16:00 Tele2 has given us information. They are still working with the problem. They are wating on delivery of more communication equipment. CoreIT communication team continues to manually move over services to Telia Internet line. We will have persons working all night with that. Our estimate is that Tele2 connection will not be up and running before 07:00 tomorrow.
Wednesday 01:03 Communication has started to work again.We see in our monitoring that services are starting up one after the other.
Wednesday 02:51 We have got a OK report from Tele2.They have replaced all faulty parts and the internet line is up and running again and are stable again.
CoreIT: The most of the things are now working as normal. But we have some work to restore to original settings. You may see some minor disturbance during the day. The error was caused by a hardware error on Tele2 central router.
